Shop Calls for Effective Soft Skills Training
How do we determine the performance of salespeople and customer service associates? We believe that the best approach is to listen to them.
At Shepherd & Associates, we offer telephone and electronic shop services that are designed to offer positive coaching and reinforcement. The results from our shop calls blend smoothly with the culture and training goals of your company.
In 2013 we launched Shop My Hotel to offer customers who are not on a managed contract program, the ability to order shops on an individual basis.
Below, take a look at the features of the Managed Shop Call Program and the various shop products we offer.
| Managed Shop Call Program | Retail Shop Call Program |
|---|---|
| Contracted for volume and/or multi-year to lock in services and pricing. | Order as needed. |
| Monthly billing. | Credit card payment upon ordering. |
| Customized review to dovetail into your culture and training. | Standard review form to cover all basics of the sales process. |
| One person to cc: shop. | |
| Customized dashboard for reports, data, and metrics. | |
| Introductory webinar for program roll-out. | |
| For details and pricing, call (330) 470-4600 x 101. | To order: www.shopmyhotel.com |
RFP Shop
- Start with RFP, then voice shop.
- Notification after proposal is received.
- Review and recording within one business day of proposal receipt.
Reservation Shop
- Voice Shop
- Evaluate selling skills to convert inquiry to reservation
- Detailed review and recording
Competition Shop
- Voice shop.
- Obtain and forward requested information such as rates, menus, proposals, review of sales skills.
- Detailed review in lieu of recording.
Basic Shop
- Voice shop.
- Immediate shop notification.
- Review and recording with one business day of shop completion.
Candidate Shop
- Voice shop.
- Evaluate sales skills.
- Recording only on scheduled shops with permission from candidate.
Proposal Shop
- Voice shop.
- Notification after proposal is received.
- Review and recording within one business day of proposal receipt.
Call us today for a customized presentation and quote! 330-470-4600